Shipping & Returns
Shipping & Returns
Shipping
All items are made to order to reduce waste.
Orders are typically processed within 2–5 business days before shipping.
Estimated delivery times:
Australia: 5–10 business days
United States: 5–10 business days
International: 7–15 business days
Shipping times may vary depending on location and production demand.
Once your order ships, you will receive a tracking number via email.
Returns & Exchanges
Because items are made to order, we currently do not accept returns for change of mind.
However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order and we will make it right.
Contact us at:
contact@sadcreatureco.com
Lost Packages
Sad Creature Co is not responsible for packages lost in transit, but we will do our best to help you resolve the issue with the shipping carrier.
Questions
If you have any questions about your order, feel free to reach out.